Questions, answered honestly.
If your question isn't here, the Axeible team is happy to help.
Does Axeible make my store ADA or WCAG "compliant"?
No — and any tool that promises that is overstating what it can do. Axeible finds accessibility issues, helps you fix them with real changes, and documents the effort. Compliance is a legal determination that depends on your whole site and context, so we never claim it, certify it, or guarantee an outcome. What we do give you is an honest, dated record of the work.
Is this an overlay or accessibility widget?
No. Overlays layer a cosmetic toolbar on top of a page and rarely help the people they promise to. Axeible changes the underlying content and code — product data, theme markup, and the accessibility tree itself.
Will it change my live theme automatically?
No. Every fix is preview-first: you see exactly what changes before it is applied, each change is snapshotted, and it can be rolled back. Nothing touches your live theme without your action (and, for any automation, an explicit policy opt-in).
What data does Axeible access?
It scans your themes, products, and pages. It is built to request the minimum scope and does not need your customers' personal data. We also honour Shopify's data-request, redaction, and shop-redaction webhooks.
Which storefronts are supported?
Liquid themes get the full set of fix lanes (content, theme-file, and runtime injection). Headless or custom storefronts get audit, monitoring, AI-shopper readiness, and content and guided fixes — there is no Liquid theme to inject into, so those lanes don't apply.
What is "AI-shopper readiness"?
AI shopping agents read the same accessibility tree that screen readers do. Axeible simulates agent-driven purchase journeys and scores how well an automated shopper could navigate and complete a purchase — which tends to improve with the same fixes that help real people.
How does billing work?
Plans are billed inside Shopify. Paid tiers include a free trial, and AI-assisted features draw on a prepaid credit wallet so costs stay predictable. You can change or cancel your plan from within Shopify at any time.
Is my data isolated from other stores?
Yes. Every store's data is scoped to that store and never mixed with another's. Agencies can manage multiple stores from one place while keeping each store's data separate.
Still have a question?
We read every message and aim to reply within two business days.